If you have an issue with an assessment, a question regarding an assessment, want to update an assessment, or have other assessment related questions, you can submit a support ticket.
Tip: you cannot update assessment requests via the Client Portal. You must follow these instructions to submit a request to CORL.
- Navigate to Assessments > Assessments Overview.
- Locate the assessment. For more information, see View the Assessments Queue
- Click the question icon on the card.
Tip: You can also access Need Help with an Assessment by clicking Manage Assessment in the Quick Details card. For more information, see View Assessment Details.
- In Help Request, select the Ticket Type from the list.
- Question on an Assessment
- I Need to Update an Assessment
- Other
- If you select I Need to Update an Assessment, make a choice from the menu that displays.
- Terminate Assessment
- Pause Assessment
- Resume Assessment
- Update Vendor Contact
- Expedite Assessment
- Other Assessment Update
- If you select Expedite Assessment, follow these instructions Submit an Expedited Assessment.
- Provide Additional Information to help CORL respond to your request. Tip: This field is required if you select Other.
- (Optional) Follow the onscreen prompts to add Attachments.
- Click Submit Request. For more information, see Obtain Support.