Why does the Welcome login screen show both the Meditology and CORL logos?
We are in the process of launching a portal for Corl's sister company, Meditology. Since Meditology and CORL have many of the same clients, we wanted to provide the best possible user experience. By providing a single authentication solution, you will have a single set of credentials across all our product and service platforms.
Does this single sign on have any impact on my data?
Not to worry. Even though we have just one sign on, your organization's data is segregated by application. There's no change to where your data is stored, and we only ever use your data for the purposes that you authorized.
I just submitted a request for an assessment. Why didn't the Active Assessments count increase on the Assessments Overview page?
When you submit the request, the Client Portal creates a ticket and sends a notification to the Navigator team. It may take up to 48 hours for the Navigators to respond and create the assessment. Note that the Navigators only work standard business hours so if you submit a request on the weekend or on a holiday, the SLA may be slightly longer.
How can I monitor the progress of my request for an assessment?
You can view the status of your request in the Assessment Queue. For more information, see View the Assessment Queue.
I don't understand the assessment status. How can I understand where the assessment is within the overall assessment lifecycle?
This article provides a snapshot of assessment statuses according to assessment lifecycle. CORL Assessment Status.