Troubleshooting FAQs

If you are encountering error messages when attempting to log into the CORL Portal using Single Sign-On (SSO) with Microsoft, the issue is likely internal and should be addressed by your IT team. 

Common Error Messages

Here are some examples of error messages you may encounter from Microsoft:

Suggested Actions

If you encounter any of these errors, please contact Your IT Team. Since these issues are internal, your IT team will need to investigate and resolve them. Provide them with the specific error message you are seeing.
if no one from your team can log in, please contact CORL support (corl-customersupport@corltech.com) and we will coordinate with your IT team.

You cannot reset MFA yourself. You can either submit a ticket or you can email support@corlcustomersupport.zendesk.com. For more information, see Obtain Support. After Customer Support resets your MFA, you will be notified to login and set up a new MFA.

Some organizations block all web traffic by default and your IT Department may need to create an exception to allow web traffic from the portal URL; however, the following troubleshooting options should be attempted first. 
(1) Try a different browser.

(2) If a different browser works, clear your original browser’s cache and try again.

If that doesn’t work, Verify Your Third-Party Cookies are Enabled

(1) check your browser settings to determine whether third party cookies are enabled. If they are not, enable them.

(2) if you cannot enable all third-party cookies, add an exception rule to enable cookies for: (a) corlexchange.us.auth0.com and (b) client.corltech.com.

(3) if you cannot enable third-party cookies at all please contact your organization's customer support.

Follow the instructions below for your browser. If you need assistance, contact your organization's IT Help Desk.

Chrome:

1. Select the ellipsis  (3 vertical dots next to your name way up in the top right corner of the screen) > Settings > Privacy and Security > Clear Browsing Data.
2. In the Basic tab, set the Time range to All time. 
3. Make sure all of the boxes are checked and click Clear data. 
4. Close the browser window.

Firefox:

1. Select the hamburger menu (3 vertical lines way up in the top right corner of the screen) > Settings > Privacy and Security.
2. Scroll down to Cookies and Site Data. 
3. Click Clear Data and make sure all of the boxes are checked.
4. Click Clear. 
5. Close the browser window.

Edge:

1. Select the ellipsis (3 horizontal dots next to your name way up in the top right corner of the screen) > Settings > Privacy, search and services.
2. Scroll down to Clear browsing data.
3. Select Choose what to clear.
4. Set the Time range to All time.
5. Make sure all of the boxes are checked and click Clear now.
6. Close the browser window.

You can upload a maximum of 10 files at one time. Each file has a 10 mb limit. You cannot upload zip files. If you need to upload more than 10 files, upload in batches of 10.